Sleepworks Customer Reviews
I went to buy a new bed, and Anthony in Patchogue was just wonderful.
Told me all the information and told me to just lay down and check them out. He left me there to talk to my friend and see which of the many things he showed me I would pick. I went home and gave it some thought and went back a couple days later to order my new bed – one you won’t find at just any bed store. These guys leave you alone and don’t hover. They let you decide and don’t push. So I went in to order my bed and I told the associate behind the desk that I wanted the lower boxspring. I’m short and want my feet on the floor to tie my shoes. I guess I’m part of minority because a high boxspring was ordered and sent. When I called to ask for a swap, I was told I would have to pay another delivery charge. My neighbor was with me and I double checked with her that she heard me say I needed the lower boxspring. So who thinks I should have to pay another delivery charge? I like the store. I like the people. I would highly recommend them. But really? Another delivery charge? Janet White
Knowledgeable salesman. We asked lots of questions and was accommodating. We’re in store a long time and was very patient. Was able to try out different types of beds and explained the benefits of organic and natural mattresses. Great service. Steven
Response from Sleepworks
It was a pleasure serving you. Enjoy your new Latex mattress.
My husband and I had a very positive experience working with Greg at Sleepworks NY! We originally purchased from him a latex mattress that we slept on for nearly a month before deciding it was too soft for our liking. Greg could not have been easier to work with in making the exchange. We spent nearly an entire afternoon trying many different types of mattresses before settling on another more firm latex one, Pure Bliss Talalay Nature model. It’s been a few nights now and we absolutely love it! Thanks Greg! Paula and Bill
Response from Sleepworks
Thank you for the kind words, we hope you enjoy your new Pure Talalay Bliss Latex mattresses. It was a pleasure serving you.
After a lot of research, I decided to purchase an organic latex mattress in November 2016. I ordered a “split” so I could have a softer mattress, and my husband a firmer one. It’s very comfortable and so far has retained its shape. It does not need to be flipped which is an added plus. The mattress was expensive but comes with a 20-year guarantee. I invested in it because I know how important a good night’s sleep is. Greg was knowledgeable and attentive to my questions. I even went back to purchase an organic pillow. Maria
Response from Sleepworks
It was our pleasure, enjoy your organic pillow with your Naturepedic EOS mattress.
We received great customer service on 5/13/17 in the Massapequa store. The salesman was very helpful. Kerri Farina
Response from Sleepworks
It was our pleasure
Gorgeous store ! Lots of beds to choose from. Wide selection of latex mattresses, which is what I set out to buy, but couldn’t find a store on the island that carried them. Dealt with Joe in the Massapequa store, he was extremely knowledgeable, patient, and answered all my questions. Never once felt any pressure to buy, and when it came time to talk numbers, he gave me a phenomenal price on my mattress ! Go see Joe at Sleepworks/Massapequa, you won’t be disappointed ! Rich MResponse from Sleepworks It was a pleasure serving you. Thank you for the nice review, will let Joe know. Enjoy your new Latex mattress.
Thank you very much, it was a pleasure to help you with your new mattress.
Greg at the Massapequa store was incredible! Such a big help! I bought a mattress for my guest room & i am going back to get myself a new one!! The store is beautiful. CHECK IT OUT!! Jen MResponse from Sleepworks Thank you Jen, I know your guests will love the mattress.
Highly recommend Sleepworks! They are experts in the industry. Greg was extremely knowledgeable and patient. He had a tough job – i wanted a firmer mattress and my husband wanted a softer one. We both love our new mattress! Debbie and IraResponse from Sleepworks Thank you Debbie and Ira, wasn’t tough at all. I know you are going to sleep great on your Paradise latex mattress. Thank you.
Just love my mattress! After years of back pain my new latex mattress is the best, i sleep so good. Thanks to the guys at Sleepworks for your patience. Francine, NYCResponse from Sleepworks Thank you for the kind words, It was a pleasure getting you a great night sleep.
Very comfortable place to try out your new latex mattress. They went above and beyond to make our experience a positive one. We found them to be more family oriented in their service compared to the big box retailers. P Maroney, Brooklyn NY
GREAT! I’m sleeping like a baby! Ive purchased beds from Sleepworks and Mr. P for many years. Always directs you in the right direction, always FAIR and concerned about customer satisfaction. Great and knowledgeable staff- Really cute general manager too! lol Recently they went above and beyond to ensure I was happy, sleeping well and will return for many many more years! Don’t go any where else! Francesca, C 🙂 Forest Hills NY
Great service, great guys, they are really knowledgeable and very nice. They know everything about layex and organic mattresses, I shopped all the city and found them to be most honest and they know their stuff. I tried the Natura and Latex Bliss but settled on the Naturepedic. They were all very comfortable but I liked the Quartet best. I really felt secure buying here, the place is AMAZING! No commercial signs, looks and feel like a chalet with some of the best decorating for a store. You have to at least visit this place, calm and no pressure and the guys there are just fabulous! Ruth L Nassau County , NY
Greg, I wanted to thank you again for your patience and assistance as we negotiated the purchase of our new bed. You were very accommodating with our multiple visits and inquiries–always responding with a welcoming smile and sense of humor. We’re enjoying our new latex mattress, and thank you again for walking us through the decision process. Talia, Roslyn NY
It’s been a month since we purchased two natura mattresses from sleepworks. We thoroughly enjoyed the process at this huge store. So many to choose from at first it was overwhelming. However once we told Anthony what we were looking for he knew exactly how to help us find our perfect mattresses. We were were like goldilocks and the three bears but instead of porridge we found a mattress that was juuuuuust right!! You could say anthony was as supportive as the matresses we bought. So spring into action people and get a new mattress at sleepworks in massapequa! Anonymous
Reviews from Yelp
Impressive showroom for starters. No one (or two, or three) salesmen rushing at you…just a simple greeting and “can I help you?” Informative, and didn’t try to steer us to some “special”…they worked on what we wanted…a flippable mattress, which is difficult to find nowadays. We bought an Eclipse firm at a good price, and there was no hesitation when we mentioned a promo for an additional 5% off. They worked a delivery date that was the day before our town trash pick-up. Delivery was quick, courteous, and cautious. It was a pleasure dealing with this outfit…personable and friendly…large, clean, showroom…many different mattress selections, with good prices. Definitely recommend it. Carol T. Mineola, NY
I ordered a Murphy Bed from Sleepworks and all the things i requested came as I ordered. The installation was done very well and I have no complaints. I would recommend to anyone to get a bed and all your mattress needs from them. Good people and great service. Mitchel R. Brooklyn, NY
This is the #1 store to shop for a mattress. Excellent selection and very fair pricing. No pressure salesperson a plus! Joe B was very informative, patient and professional. April G. Massapequa, NY
I just got my tempurpedic mattress today! They were amazing! The store is kept clean, and they helped me find what I was looking for and really narrowed it down. Its the second time I bought a mattress from Sleepworks, I will never buy a mattress from any other store. Christie C. Massapequa, NY
We visited sleepworks one weekend and must have tested at least twenty mattresses. Anthony was extremely patient and knowledgeable. It was a pleasure to buy not just one but two natura mattresses. It’s like sleeping on a cloud. The Sleepworks delivery guys were as courteous as can be too. Mitchell J. Brooklyn, Brooklyn, NY
What a great find, just what I was looking for. The store is set up really nice, with the futons upstairs. The salesman was so honest and knowledgeable. The futon is beautiful, the service was great. Delivery in a week set up and clean up in no time at all. I highly recommend this store. Kathy J. Westbury, NY
I was shockingly surprised how beautiful, unique and affordable their furniture pieces and mattresses were. I absolutely fell in love with their Murphy beds and had to buy one. Their bed frames are so unique and beautiful. Such a large selection. I came out of the store buying my entire bedroom and guest room. Staff was extremely friendly and informative. After my mattress purchase, don’t think I’ll ever have to buy another one until I retire (20 yrs). Highly recommended!! Will never go to another store after coming here. Dee F. Lynbrook, NY
I would like to thank Greg for all his help. Greg has a wonderful sense of humor and made us feel so comfortable.
Two floors tastefully filled with beautiful beds and more. My daughter and I thank you and Anthony for a wonderful shopping experience.
My daughter loves her Organic Mattress and Platform bed. And the Murphy Cabinet bed is a dream come true .
We will be back. THANK YOU SLEEPWORKS
Greg looks like Keith Hernandez (: (baseball player) Florence S. Brooklyn, NY
I don’t mind saying that buying a bed is not the most exciting thing to spend $ on. However, after getting an education on beds and a very good deal, I left this place very happy. I would send anybody there who needs a bed. Turns out I was also dealing with the owner who knew his stuff and I didn’t feel steered toward anything but the right bed. The only time I take the time to write reviews is usually to complain. (Which is wrong) But this time is deservedly different. Tom G. Thomas G. Waxhaw, NC
I have a hard time giving any company five stars but Sleepworks definitely deserves it! The whole entire experience was quiet pleasurable. Greg was very knowledgeable and answered my questions on every mattress that I liked and the prices were great. Once I found the perfect mattress the transaction went fast and they were able to deliver my mattress in the time frame I needed it. The delivery team was also very friendly! Adam B. Sayville, NY
Sleepworks customer service is A+. Greg and everyone there go above and beyond to ensure you are happy with your purchase. They are patient and encourage you to take your time choosing the perfect mattress, and they stand behind what they sell. I have purchased three mattresses from them so far and will never shop anywhere else. Jill H. Massapequa Park, NY
My husband and I are very satisfied with the mattress recommended to us….hard to believe after just a few nights sleeping on the new mattress, both our backs (especially the lower portion of the back) are feeling much better. The manager, Greg, was extremely knowledgeable and informative, making it easier for us to make an educated decision on which mattress would be best for us. Susan Y. Babylon, NY
We can’t say enough about Joe at Massapequa Sleep Works. He is so knowledgeable, informative. A no pressure sales peson with integrity.
We absolutely LOVE the Latex matress we purchased and have never slept better ….truly awesome! !!
Big thanks to Joe and Sleep Works. Our cockapoo loves it too…lol
Comment from Greg L. of Sleepworks
11/14/2015 LOL, I told Joe about the post and the Cockapoo, he laughed and asked that I tell you he said it was great working with you and is very happy you love the mattress. ))) hello ((( from Joe
Greg was so helpful and knowledgeable! He really took the time to help us pick the perfect mattress. Anna D. Oyster Bay, NY
Great place. So helpful! And, so nice!
They fit my budget, and the mattress is so perfect.
Finally a store that does not think about the commission, but the customer.
Ok, I’m guilty! I’m usually only leaving reviews for business that don’t meet my expectations, my thought process is that you get what you pay for and good service is expected.
Let’s face it, today good service is the exception.
That’s why we all read the reviews before we buy, right?
So I have to say SLEEPWORKS exceeded my expectations, not by a little, by a lot!
The entire process not only was seamless, but was flawless.
They helped me find the most comfortable mattress I have ever felt, they gave me a great price but more than that I felt I gained value-
The delivery was great- not sleezy not shady.
I even priced my deals on the web and yes SLEEPWORKS price was better.
So I’m sorry some of the other reviewers didn’t have a great experience, sh%#! Happens I guess.
I would recommend this place to everyone, even my mom!
Thanks Sleepworks keep up the good work. jason r. Hewlett, NY
Just received my new King sized mattress. From start to finish, my experience has been outstanding. Greg in the Massapequa store was knowledgeable, friendly, and just a pleasure to deal with. No pressure sales with a great deal of knowledge of his products. Without a doubt would recommend to even the most selective of buyers. The delivery service was equally as good. Very professional. Grace H. Massapequa, NY
The outlet store on Sunrise Highway in Bayshore was a pleasure to shop in. Anthony was extremely helpful and knowledgeable and not pushy. As a matter of fact he encouraged us to stay and make sure we were satisfied with oyr decision. I ended up with a premium mattress at a third of the price. I reccommend this sgore over other chains if you want a good value as well as great quality. Ronni-Sue D. Babylon, NY
Definitely recommend. Staff was very knowledgable and allowed me to make my decision without any pressure. Could not believe the selection this place had. Anthony and John were awesome! Angelo I. Bethpage, NY
Went to Lazy Boy did not like customer service at all.Wife suggested we visit Sleepworks in Massapegua for a futon bed.Salesman Anthony was extremely knowledgeable about his products and was not pushy.Many choices to choose from.Again not pressured into buying.We tried out a number of futons and finally selected one.Best of all we got a great deal and probably saved $300. compared to Sleepys or Lazy Boy.Highly recommend this store. Check it out for your college kids who are dorming Walter U. Bethpage, NY
have been shopping all over for quality latex mattress, i have been to high end department stores,large chain stores and furniture stores..I found sleepworks on he internet and I have never seen a store of this magnitude,the store is absolutely beautiful,the salespeople including the owner were more informed about their products than I could have imagined..there was no high pressure selling,I had a huge choice of quality mattresses and would recommend this store to all who are seeking a quality mattress. Joseph Z. Wantagh, NY
Read our Latex Mattress Buyers Guide